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Bilingual CSR - $13. 50/hr - Mulberry

Job Description
Vaco is currently recruiting for bilingual customer service representatives for a fantastic client in Mulberry! This role is a contract to hire position and pays $13. 50/hr. Candidates must be available to work Mon - Fri 9AM - 6 PM.
Call Center Representative Responsibilities:
  • Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
Call Center Representative Requirements:
  • High School Diploma or equivalent.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Strong time management and decision making skills.
  • Adaptability and accountability.

Vaco was again named in the INC 5000 list of fastest growing private companies in the US, we provide the highest quality staffing solutions for accounting, clerical, management, sales and other professional positions on a contract, contract to hire and permanent basis. Our strength is our ability to match your talent and expertise as a professional to the unique business needs of your future employer. We offer you a solution - a career solution that allows you to free yourself to focus on what you do best.

Vaco is an Equal Opportunity Employer.



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