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Collections Call Center Representative

BILINGUAL-SPANISH PREFERRED

Employee Benefits Include:

COMPETITIVE PAY

401K PLAN WITH COMPANY MATCH

COMPANY PAID LIFE INSURANCE

EMPLOYEE MERCHANDISE DISCOUNT

MEDICAL, DENTAL, AND VISION

ON-SITE FITNESS CENTER

PERSONAL AND VACATION PAID TIME OFF

DAYCARE REIMBURSEMENT PLAN

PERFORMANCE INCENTIVES

Essential Functions:

Responsible to contact account holders with inquiry into payment of delinquent accounts.

Use strong oral communication skills to research, substantiate, reconcile and generate customer account adjustments in accordance with company policy.

  • Work the accounts of assigned collection files per company standards
  • Make arrangements with the customer to pay the entire outstanding balance or set up the best possible arrangement
  • Document all collection activity in the Badcock Central Collections system in a concise and accurate manner
  • Correct any deficiencies or oversights as outlined by management during telephone monitoring or quality reviews
  • Perform special projects or tasks as assigned by supervisor

Qualifications:

  • High School diploma or equivalent
  • Minimum one year of experience in collections and/or customer service
  • Ability to communicate effectively with customers, dealers, retail stores and other corporate personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner
  • Good customer service skills with a professional and positive telephone presence
  • Ability to read and interpret documents such as operating and procedure manuals
  • Ability to add, subtract, multiply and divide in all units of measure and compute percent, etc
  • Computer skills to include, Outlook, Word, Excel, etc
  • Effective time management skills and the ability to multi-task and be highly organized


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