Accounts Receivable Specialist
Overview:
Responsible to respond to inquiries and requests for assistance related to customer account transactions from retail stores and other departments within the corporation.
Research, substantiate, reconcile and generate customer account adjustments in accordance with company policy.
Responsibilities:
Evaluate, research, and validate requests for customer account adjustments.
Make necessary and accurate adjustments to accounts in accordance with company and departmental policies.
Provide superior customer phone support to retail stores, dealers and other company departments by providing requested information or workable solutions to customer account issues in a timely and courteous manner.
Respond to credit granting inquiries from retail stores in a timely and courteous manner.
Receive customer payments, post to customer accounts, prepare deposit and take to bank.
Review and transfer accounts between stores according to policy and procedure.
Perform special projects or tasks as assigned by supervisor.
Qualifications:
High School diploma or GED.
Two to four years experience in accounts receivable, credit granting or customer account reconciliation.
One year of experience in customer service.
Knowledgeable of applicable credit and collection laws and regulations.
Ability to communicate effectively with dealers, retail stores and other corporate personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner.
Good customer service skills with a professional, helpful and positive telephone presence.
Ability to read and interpret documents such as operating and procedure manuals.
Ability to add, subtract, multiply and divide in all units of measure and compute percent, ratio, etc.
Intermediate computer skills to include Outlook, Word, Excel, etc.
Effective time management skills and the ability to multi-task and be highly organizedAbility to lift up to 10 lbs, sit, stand, walk, bend, twist and reach with arms and hands.
Successful completion of the W.
S.
Badcock point of sale system training required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsible to respond to inquiries and requests for assistance related to customer account transactions from retail stores and other departments within the corporation.
Research, substantiate, reconcile and generate customer account adjustments in accordance with company policy.
Responsibilities:
Evaluate, research, and validate requests for customer account adjustments.
Make necessary and accurate adjustments to accounts in accordance with company and departmental policies.
Provide superior customer phone support to retail stores, dealers and other company departments by providing requested information or workable solutions to customer account issues in a timely and courteous manner.
Respond to credit granting inquiries from retail stores in a timely and courteous manner.
Receive customer payments, post to customer accounts, prepare deposit and take to bank.
Review and transfer accounts between stores according to policy and procedure.
Perform special projects or tasks as assigned by supervisor.
Qualifications:
High School diploma or GED.
Two to four years experience in accounts receivable, credit granting or customer account reconciliation.
One year of experience in customer service.
Knowledgeable of applicable credit and collection laws and regulations.
Ability to communicate effectively with dealers, retail stores and other corporate personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner.
Good customer service skills with a professional, helpful and positive telephone presence.
Ability to read and interpret documents such as operating and procedure manuals.
Ability to add, subtract, multiply and divide in all units of measure and compute percent, ratio, etc.
Intermediate computer skills to include Outlook, Word, Excel, etc.
Effective time management skills and the ability to multi-task and be highly organizedAbility to lift up to 10 lbs, sit, stand, walk, bend, twist and reach with arms and hands.
Successful completion of the W.
S.
Badcock point of sale system training required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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