IT Help Desk

Job Description Provide first line support for any information technology issues and problems.
Provide assistance by phone, email and/or using a ticket management system.
Track issues to resolution.
Update the internal knowledgebase with issue resolution details.
Track user account creation, changes and deletions.
Perform password resets and re-certify tokens.
Support computers, laptops, tablets, smart phones and applications.
Monitor and escalate alerts from antivirus systems.
Monitor backup system alerts and escalate errors.
Maintain user accounts including rights, permissions and systems groups.
Manage critical incidents.
Escalate problems as required to Tier 2 and Tier 3 support teams.
Quickly and accurately determine incident scope and impact.
Follow up on tickets at pre-defined intervals until resolved.
Update daily status reports and shift handover reports.
Act as a liaison between customers and technical escalation teams.
Requirements Basic Requirements:
- High school diploma or equivalentPreferred Requirements:
- Bachelor-s Degree in Information Systems, Business, Communications or related field- 2 years of relevant technical experience Self motivated, proven ability to work co-operatively as part of a team, proven ability to work in a busy environment.
These positions require flexibility in working hours as you must be available to work all hours of operation.
Center operates Monday-Friday from 8:
00am - 8pm, Saturday 9:
00am- 7:
00 pm and Sunday from 12:
00pm- 6:
Why Kelly ?At Kelly Services , we work with the best.
Our clients include 97 of the Fortune 100 (TM) companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward.
If you only make one career connection today, connect with Kelly.
About Kelly Services Kelly Services, Inc.
KELYA, KELYB) is a global leader in providing workforce solutions.
Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the world, Kelly provided employment to more than 555,000 employees in 2014.
Revenue in 2014 was $5.
6 billion.
Visit kellyservices.
com and connect with us on Facebook , LinkedIn and Twitter .
Download WorkWire (TM) , a free career and employment resource iPad app by Kelly Services.
iPad is a trademark of Apple Inc.
, registered in the U.
and other countries.
App Store is a service mark of Apple Inc.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans and is committed to employing a diverse workforce.

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